Banks and Digital Disruption

In this piece, Leda Glyptis, Director at Sapient, explores digital disruption and the impact it has on the process-heavy business of banking. She illustrates that with the digital transformation of ‘so-that’ industries, transactions laden with friction and human interaction are made seamless, participatory experiences evolve to meet the needs of customers, and in turn a new value grid emerges. She argues the experience of digital disruption is big and it is here, and the commercial relevance of banks hinges on HOW they decide to take it on.

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Related Keywords
  • Financial Services
  • Digital Experience
  • Disruption
  • Innovation
  • Big Data
  • Business Transformation
  • Innovation
  • Mobile Banking
  • Personalization